Customer Service

Click for Live Chat Help

For questions regarding coverage, billing and payments please click the button above to start a live chat session with a customer service department representative.

Hours of operation are from 9:00am to 5:00pm Eastern Time, Monday - Friday


Become an Insurance Agent

Thank you for your interest in establishing a relationship with Southern Fidelity Insurance (SFI) who has been a proven partner to agents since 2005. SFI currently serves Florida, Louisiana, and South Carolina through our independent agents to meet the residential property insurance needs of customers by offering homeowners, dwelling fire, commercial, and flood programs.


Currently, SFI provides a variety of partnerships to agents including voluntary appointments, limited agreements for takeouts, as well as limited service agreements for participating agents in the Citizens Clearinghouse.



To request a full voluntary appointment, please complete the agency profile and application located at the below link. Please note that due to the large number of requests, incomplete applications will not be processed.


Click Here to Download Application

After completing the application you can submit it to our company either by clicking the "Submit Application" button at the end of the document, printing and emailing the completed document to, or faxing it to 850-521-3081 Attn: Marketing.


Your submission will be considered by our Marketing Department and you will receive an e-mail addressing the status of your appointment within 30 days.


Takeout Agents

Southern Fidelity (SFI) is scheduled to participate in the upcoming November 18, 2014 Citizens Depopulation. If you received notification from SFI regarding policies which were selected please click the link below: